Keepsake Ornament Club Terms and Conditions

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How to join:

You can join the Hallmark Keepsake Ornament Club by phone, mail or online: BY PHONE Call 1-800-HALLMARK, 8 a.m.–5 p.m. (CT), Monday–Friday. (U.S. and Canada) BY MAIL (U.S. only) Send your completed enrollment form to: Hallmark Keepsake Ornament Club P.O. Box 419824 Kansas City, MO 64141-6824 ONLINE (U.S. only) You can also join at your local Hallmark Gold Crown store (U.S. only). Membership fees will be collected at the time you join or renew. All prices quoted are in U.S. funds. If shipping to Canada, please make sure to add appropriate Canadian shipping fees per the application. Questions? Please call 1-800-HALLMARK.

2018 Annual Membership Details:

Hallmark KOC memberships run on a calendar year, from January until December 31 of the same year. Annual Membership fees will be collected at the time you join or renew. All prices are quoted are in U.S. funds. If shipping to Canada, please make sure to add appropriate Canadian shipping fees per the application.

Delivery of the Keepsake Dream Box:

The Keepsake Dream Box is a gift from Hallmark Keepsake Ornament Club for joining the KOC or renewing your KOC Membership. This gift will be mailed directly to your home, once a year, starting in April after enrollment or renewing. This gift is non-returnable. If items inside the box arrive damaged, please call 1-800-Hallmark to request a replacement.  

Order and shipment information:

* If ordering from outside the U.S., please pay in U.S. funds. * All orders must have a U.S. or Canadian shipping address. * Canadian customs requires consumers to pay customs clearance charges and applicable taxes on each shipment. * The Keepsake Dream Box will ship directly to your home starting in April of each year and within 7-10 days following enrollment processing. * The KOC Exclusive Dream Book only available to KOC Members and is only included the Keepsake Dream Box. * KOC Product Shop Exclusive Ornaments will ship as specified at the time of purchase within 7-10 days of purchased. * Reward Certificates from the Crown Rewards program may not be used toward Keepsake Ornament Club membership fees or Product Shop exclusive ornament purchases. * Offer subject to change without notice. * Ornament quantities are limited and are offered while supplies last. * Annual membership fee is non-refundable.

KOC Product Shop Exclusives:

2018 KOC Members may purchase the KOC Product Shop Exclusives offered throughout the year by ordering online, instore, or by calling 1-800-Hallmark. Product Shop Exclusives are not orderable by mail. KOC Product Shop Exclusives are limited to one unit per ornament per KOC Membership.

KOC Product Shop Exclusives Returns and Exchanges:

If for any reason you are not completely satisfied with your Product Shop exclusive ornaments, simply return it within 90 days of the original ship date using the form enclosed in the shipment. Returns will be refunded by your original method of payment within 30-60 days of receipt.

Unlimited Access to Hallmark Movies Now:

As a Keepsake Ornament Club member, you’re entitled to unlimited access to Hallmark Movies Now from your sign-up date through December 31, 2018. To activate your subscription, please reference the Hallmark Movies Now materials enclosed in your Keepsake Ornament Club Dream Box. Learn more about Hallmark Movies Now at

Crown Rewards Points:

Members will be automatically enrolled in the Crown Rewards program at the time their Keepsake Ornament Club membership is processed. Members will begin earning Bonus Points. Bonus Points are offered only to current U.S. members on product-only purchases. Crown Rewards points are awarded based on purchase price excluding shipping, handling and sales tax. The Crown Rewards program (“Crown Rewards”) is conducted by Hallmark Marketing Company, LLC (“Hallmark”). Hallmark reserves the right to alter, limit or modify program rules, regulations, rewards, reward levels and membership levels or to terminate Crown Rewards or membership at any time, at its discretion. Bonus Points are awarded when product ships. Learn more and sign up for Crown Rewards

For privacy information, read Hallmark's current privacy statement or call 1-800-HALLMARK. Program subject to change without notice.

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