Keepsake Ornament Club Terms and Conditions

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How to join:

You can join the Hallmark Keepsake Ornament Club by phone, mail or online:

Call 1-800-HALLMARK
See hours of operation

BY MAIL (U.S. only)
Send your completed enrollment form to:
Hallmark Keepsake Ornament Club
P.O. Box 419824
Kansas City, MO 64141-6824

Applications can be found in all Hallmark Gold Crown stores or downloaded here.

ONLINE (U.S. only)

You can also join at your local Hallmark Gold Crown store (U.S. only). Membership fees will be collected at the time you join or renew. All prices quoted are in U.S. funds. If shipping to Canada, you must place your order by calling 1-800-HALLMARK.

2019 Annual Membership Details:

Hallmark KOC memberships run on a calendar year, that is, from January 1 through December 31 of the same year. Annual Membership fees will be collected at the time you join or renew, and the membership for an individual begins upon receipt by Hallmark of the annual fee and ends on December 31 of that year. Hallmark has no obligation to supply to a member anything which was stated to be a benefit of membership if Hallmark had published a calendar or other statement of the timing of that benefit and the membership in question began after the date(s) given for that benefit. (Click here for the current calendar of KOC benefits.)

All prices are quoted are in U.S. funds. Please refer to the application for other fees, as required.

Delivery of the Keepsake Dream Box:

The Keepsake Dream Box is a gift from Hallmark Keepsake Ornament Club for joining the KOC or renewing your KOC Membership. This gift will be mailed directly to your home or local Gold Crown Store (your choice), once a year, starting in April after enrollment or renewing. This gift is non-returnable. If items inside the box arrive damaged, please call 1-800-Hallmark to request a replacement.

Order and shipment information:

    • If ordering from outside the U.S., please pay in U.S. funds.
    • All orders must have a U.S. or Canadian shipping address.
    • Canadian customs requires consumers to pay customs clearance charges and applicable taxes on each shipment.
    • The Keepsake Dream Box will ship directly to your home or Gold Crown Store starting in April of each year and within 7-10 days following enrollment processing.
    • The KOC Exclusive Dream Book only available to KOC Members and is only included the Keepsake Dream Box.
    • KOC Exclusive Ornaments will ship as specified at the time of purchase within 7-10 days of purchased.
    • Reward Certificates from the Crown Rewards program may not be used toward Keepsake Ornament Club membership fees.
    • Offer subject to change without notice.
    • Ornament quantities are limited and are offered while supplies last.
    • Annual membership fee is non-refundable.

KOC Exclusives:

2019 KOC Members may purchase the KOC exclusive ornaments offered throughout the year by purchasing in Gold Crown Stores, ordering at, or by calling 1-800-Hallmark. KOC exclusive ornaments are not orderable by mail.

KOC exclusive ornaments are limited to one unit per ornament per KOC Membership.

KOC Exclusives Returns and Exchanges:

If for any reason you are not completely satisfied with your KOC exclusive ornaments, simply return it within 90 days of the original ship date using the form enclosed in the shipment. Returns will be refunded by your original method of payment within 30-60 days of receipt.

$20 Keepsake Ornament Club Reward Card:

    • Your $20 Keepsake Ornament Club Reward Card (“Card”) may be used only toward the purchase of Hallmark Keepsake Ornaments (but not a Keepsake Ornament Club membership) at participating Hallmark Gold Crown Stores in the U.S. and online at Find your nearest Hallmark Gold Crown store location at
    • Canadian cardholders should call 1-800-HALLMARK for redemption instructions.
    • Card is for one time use only. Entire balance must be redeemed at once. Any remaining balance not used will be forfeited.
    • KOC Reward Card can be combined with Crown Reward Certificates; but cannot be used for a KOC Membership.
    • Card is non-reloadable.
    • No cash back unless required by law.
    • Card is void and must be surrendered if Keepsake Ornament Club Dream Box is returned for a refund.
    • Safeguard your Card. Card will not be replaced or replenished if lost, stolen or used without authorization.
    • Unauthorized resale of Card is prohibited.
    • Hallmark Retail Services, Inc. (HRSI) is the Card issuer and sole obligor to Card owner. HRSI may delegate its issuer obligations to an assignee, without recourse. If delegated, the assignee, and not HRSI, will be the sole obligor to Card owner.
    • Use or acceptance of Card constitutes acceptance of these Terms. Terms may be changed without notice to the Card holder and will be updated only on this Site.

Crown Rewards Points:

Members will be automatically enrolled in the Crown Rewards program at the time their Keepsake Ornament Club membership is processed. Members will begin earning Bonus Points. Bonus Points are offered only to current U.S. members on product-only purchases.

Crown Rewards points are awarded based on purchase price excluding shipping, handling and sales tax. The Crown Rewards program (“Crown Rewards”) is conducted by Hallmark Marketing Company, LLC (“Hallmark”). Hallmark reserves the right to alter, limit or modify program rules, regulations, rewards, reward levels and membership levels or to terminate Crown Rewards or membership at any time, at its discretion. Bonus Points are awarded when product ships.

Learn more and sign up for Crown Rewards

Free Hallmark Publishing ebook

A code and web link for redeeming a free ebook will be included with the April issue of the For Keeps newsletter, on or near April 1. The code and web link will also be sent along with the June issue.

    • Limit one per customer. Free ebook offer valid 4/1/19 - 7/1/19.

For privacy information, read Hallmark's current privacy statement or call 1-800-HALLMARK. Program subject to change without notice.

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