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Return Policy

Hallmark stands behind the quality of our products. If for any reason you are not completely satisfied with a product, simply return it within 90 days of the original purchase date.

To return an online order:

Please use the enclosed shipping label to return items to us. When we receive your return, we’ll issue a refund for the purchase price of the item on your original method of payment, minus $5.00 for the return shipping fee. There is never a fee to return damaged or defective products. We’ll send you an email when we process the credit, generally within a week of receipt. Unfortunately, our Hallmark Gold Crown retail stores are unable to accept returns for online purchases at this time. Hallmark reserves the right to condition fulfillment of large quantity orders upon acceptance of modified return policies.

To return an in-store purchase:

Hallmark stands behind the quality of our product. If, for any reason, you are not completely satisfied with our product, simply return it for a refund or exchange within 90 days of the original purchase date. With a receipt, choose from a refund or an exchange. Without a receipt, receive an exchange valued at the current retail selling price.

To return Keepsake Ornament Club ornaments:

If you are not completely satisfied with your KOC membership ornaments, you may return them and exchange your ornaments or cancel your membership. Just complete the return form included in your shipment and include it with your return. Make sure to note the tracking number on the FedEx label so the package can be tracked.

If you have questions, call 1-800-HALLMARK. Please do NOT print the return form below for KOC ornaments.

To exchange an item:

  1. 1. Place a new order on for the items you want to replace.
  2. 2. Follow the steps below to send your original product to us and to receive a refund on the original item.

We cannot repair damaged or defective items shipped to our returns center, so please order a new item to get a replacement.

Did you receive this item as a gift?

We will be happy to exchange your gift for a Hallmark Gold Crown gift card, valued at the original purchase price of your gift. Hallmark Gold Crown gift cards are redeemable at participating Hallmark Gold Crown stores nationwide. Find a Hallmark Gold Crown store near you.

Follow these simple instructions to return an item:

  1. 1. Use the original packaging or a sturdy corrugated carton.
  2. 2. Download and print the form below and enclose it with the items being returned.
  3. 3. Seal the carton with tape.
  4. 4. Clearly print the requested information on the return label. Please write your order number in the RA# field.
  5. 5. Attach the return label over the original shipping label on the carton.
  6. 6. Drop your package at a FedEx pickup location. To find a location near you, visit

Please keep the original packing list for your records until your return is fully processed.

Return Form & Shipping Label