Q: What is a repaint?
A: A repaint means we have taken a previously sculpted Keepsake Ornament and given it a new color scheme.
Q: What is a colorway?
A: A colorway is a particular color or arrangement of colors. In Keepsake Ornament terms, like a repaint, a colorway means we have taken a previously sculpted Keepsake Ornament and given it a new look by changing the paint color or color scheme.
Q: Can I purchase replacement boxes?
A: We’re sorry, we do not offer replacement boxes for Keepsake Ornaments.
Q: How do I find out if a Keepsake Ornament I’m looking for is in stock at a specific store?
A: To find out if an ornament is in stock, please call your local store. You can also check on Hallmark.com, where you can purchase the ornament (if available) and have it shipped to your local store.
Q: Why don’t all Keepsake Ornaments have an artist credit?
A: Keepsake Ornaments created by our studio Keepsake Ornament artists traditionally carry the artist’s signature. We do have a very talented team of freelance artists that we work with beyond our in-house studio, and the ornaments they create do not carry artist signatures.
Q: Why do you wrap Keepsake Ornaments in tissue?
A: To protect them from damage when shipping to the stores and also when stored. If an ornament needs additional protection, we will put it in bubble wrap or vacform, but if tissue paper will achieve our goal of getting it to stores and consumers safely, we opt for that instead. We extensively test the packaging of each ornament to help make this decision.
Q: Why do you bring back Keepsake Ornaments from the past?
A: Many of our ornaments sell out quickly each year and consumers may not have had the opportunity to purchase them. While it is uncommon that we carry an ornament over into the next year, sometimes we do to help satisfy our consumers who may have missed out. There are also instances when ornaments may be slightly modified (usually as a repaint or new colorway) when they are introduced back into the Keepsake Ornament line.
Q: Why do you use different materials? And what’s the difference between them?
A: The Keepsake Studio creates hundreds of ornaments each year, using a variety of high-quality materials including styrene, resin, porcelain, metal, glass, wood, and more. Because artistry and detail are key attributes of our products, Keepsake Artists, Product Design Managers, and Engineers work together to select the most appropriate material for each ornament based on the artist’s vision and the concept’s unique production requirements. Three of the materials we use for Keepsake Ornaments are styrene, porcelain and resin.
Styrene is a lightweight, yet very durable material that is frequently used for ornaments because of its outstanding ability to replicate the subtle details and dimensions of an artist’s original sculpture. This accuracy in molding provides the foundation for the precision painting and printing techniques that follow during the ornament’s production. Styrene also allows us to create a variety of small but sturdy components that can be combined to bring our Magic ornaments to life with complex mechanical movements.
Porcelain (also known as fine china) is a strong, kiln-fired ceramic material that has been used to create pieces of fine art for centuries. It provides a crisp, white base with a smooth, uniform surface, and because three-dimensional shapes molded in porcelain usually have subtle differences, it is often used when product designers want each ornament to have a unique, “hand-of-the-artist” appearance. Porcelain also allows Keepsake Artists to select from a wide variety of bisque and colorful glaze finishes—from translucents to striking metallics.
Resin is another high-quality material that is often used when our artists want to capture even more detail than injection-molded styrene allows. Resin can reproduce very intricate designs, enabling artists to create rich textures and delicate patterns that would be unobtainable in any other medium. Its unique surface properties also make resin the ideal material for many of the distinctive, hand-applied paint finishes that accentuate these remarkable details with the vibrant colors and beautiful processes that our artists and collectors love.